Refund policy

We take pride in crafting high-quality, made-to-order furniture for our customers. To ensure clarity, please review our return and cancellation policies below:

1. Order Cancellation Policy

   • Once payment is received, you have 3 days to cancel your order and receive a full refund.
   • After the 3-day cancellation period, a 25% fee will be withheld from refunds to cover shop time and materials.
   • If work has already begun on your order (e.g., the cutting process has started), a 50% refund will be issued upon cancellation.

2. Returns Policy

   • Returns are evaluated on a case-by-case basis.
   • The buyer is responsible for return shipping and packaging costs.
   • Refunds for returned items will be issued once the item is received in undamaged condition, less the original shipping cost paid to ship the item to you.
   • Orders over $250.00 will incur a 20% restocking fee, in addition to shipping costs.
   • Custom work is final sale and is not eligible for return or refund.

3. Damaged Items

   • If your item is damaged during shipping, please refer to our Shipping Policy for the steps required to resolve the issue.

By placing an order, you agree to these terms. Thank you for your understanding and support of our handcrafted furniture!